Shipping Information

At Bivizo, we are committed to providing reliable and transparent shipping services to customers worldwide. Please review the following information regarding our order processing and delivery policies.

Order Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.

• Processing time includes order verification, quality checks, and packaging.

• Orders are not processed or shipped on weekends or public holidays.

Please note that during peak seasons or promotional periods, processing times may be slightly extended.

Shipping Destinations

Bivizo offers international shipping to most countries and regions worldwide.

If your location is not supported at checkout, please contact our customer service team for assistance.

Estimated Delivery Time

Estimated delivery times vary depending on the destination, shipping method, and local customs processing.

• Standard International Shipping: 7–15 business days

• Extended Delivery Areas: 10–25 business days

Delivery times are estimates and may be affected by factors beyond our control, including customs clearance, local carrier delays, weather conditions, or public holidays.

Shipping Fees

• Shipping costs are calculated at checkout based on destination, order weight, and shipping method.

• Any applicable shipping fees will be clearly displayed before payment is completed.

In some cases, promotional free shipping may be offered for qualifying orders.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.

• These charges are the responsibility of the customer unless otherwise stated.

• Bivizo is not responsible for delays or additional costs caused by customs clearance procedures.

We recommend checking with your local customs office for more information before placing an order.

Order Tracking

• Once your order has been shipped, a tracking number will be provided via email (if available).

• Tracking information may take 24–72 hours to update after shipment.

Please note that tracking availability depends on the shipping method and destination.

Incorrect Address & Failed Delivery

• Customers are responsible for providing accurate and complete shipping information.

• Bivizo is not responsible for failed deliveries due to incorrect or incomplete addresses provided by the customer.

• Orders returned due to address issues may incur additional shipping fees.

Lost or Delayed Packages

If your order appears to be delayed or lost in transit, please contact our customer support team with your order number. We will assist in investigating the issue with the logistics provider.

Order Changes & Cancellations

• Order changes or cancellations must be requested within 24 hours of order placement.

• Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Contact Us

If you have any questions regarding shipping, delivery times, or order status, please contact our customer service team. We are happy to assist you.