Privacy Policy

Last Updated: 

Bivizo (“we”, “our”, or “us”) is operated by BIVIZO GLOBAL LIMITED. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

1. Collection and Use of Personal Information

When you use Bivizo’s website or services, we may request certain personal information to provide you with our products, services, and customer support.

You are not required to provide personal information; however, please note that without certain information, we may not be able to process your orders, provide services, or respond to your inquiries.

All personal information collected by Bivizo is handled in accordance with this Privacy Policy and applicable data protection laws.

2. Types of Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment-related information (processed securely by third-party payment providers)

• Account information and preferences

• Order history and transaction details

When you purchase products or send gifts to others, we may collect recipient information (such as name, address, and contact details) solely for order fulfillment, customer service, and fraud prevention purposes.

In certain jurisdictions, and only when legally required (for example, customs clearance), we may request government-issued identification.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

• To process and fulfill orders

• To deliver products and provide customer support

• To verify user identity and prevent fraud

• To send transactional communications (order confirmations, shipping updates, service notices)

• To respond to customer inquiries and requests

• To improve our products, services, website functionality, and user experience

• To comply with legal and regulatory obligations

You may receive promotional emails from us regarding new products or updates. You can opt out of marketing communications at any time by following the unsubscribe instructions included in our emails.

Please note that transactional and service-related messages are essential and cannot be opted out of.

4. Collection and Use of Non-Personal Information

We may also collect non-personal information that does not directly identify you. This information may include:

• Browser type and language

• Device information

• Operating system

• Time zone and general location

• Referring URLs

• Website usage and interaction data

This information is used to analyze trends, administer the website, improve services, and enhance overall user experience. Aggregated data is treated as non-personal information under this Privacy Policy.

5. Cookies and Similar Technologies

Bivizo uses cookies and similar technologies (such as pixels and web beacons) to:

• Improve website functionality

• Understand user behavior

• Measure marketing effectiveness

• Enhance user experience

Cookies help us recognize returning visitors and analyze site traffic. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

In jurisdictions where IP addresses are considered personal data, we treat them accordingly under this Privacy Policy.

6. Data Security and Protection

We take reasonable technical and organizational measures to protect your personal information, including:

• Secure transmission using encryption technologies such as TLS

• Restricted access to personal data

• Secure servers and protected storage environments

Account credentials are stored in encrypted form. While no system is completely secure, we strive to protect your information against unauthorized access, disclosure, or misuse.

7. Disclosure of Information

We may disclose your personal information only in the following circumstances:

• To comply with applicable laws, regulations, legal processes, or government requests

• To enforce our Terms and Conditions

• To protect our rights, property, users, or operations

• In connection with a business transaction such as a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

8. Third-Party Services

Payments and certain services are processed by trusted third-party providers. These providers have their own privacy policies and are responsible for handling your information in accordance with their standards. Bivizo is not responsible for the privacy practices of third-party websites or services.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information

• Request correction or deletion of your data

• Withdraw consent for data processing

• Lodge a complaint with a data protection authority

To exercise your rights, please contact us using the information below.

10. Changes to This Privacy Policy

Bivizo may update this Privacy Policy from time to time. Any changes will be posted on this page. If material changes are made, we will provide appropriate notice through our website.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through our customer support channels.